Frequently Asked Questions
Everything you need to know about shopping with DERYAN.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.
Do you ship internationally?
Yes, DERYAN ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our 'Fit Finder' tool.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At DERYAN, we are committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or eco-friendly fabrics, and we work exclusively with certified fair-labor factories.